Website Terms of Use + Privacy Policy + Cookie Notice

DOCUMENT 1

WEBSITE TERMS OF USE

These Terms of Use (the "Terms") govern your use of the website at [WEBSITE URL] (the "Site"), operated by [BUSINESS LEGAL NAME], [BUSINESS ENTITY TYPE — e.g., "a Puerto Rico limited liability company" OR "a sole proprietorship"] doing business as [BUSINESS NAME] ("we," "us" or "our"). By using the Site [or creating an account or placing an order], you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.

1. Who may use the Site. You must be at least [eighteen (18) OR thirteen (13)] years old to use the Site [and at least eighteen (18) to place an order]. If you use the Site on behalf of a business, you confirm that you have authority to bind it.

2. What the Site is for. The Site provides information about our business and its products and services [, lets you contact us or request a quote] [, and lets you buy products and services online]. Information on the Site is general; it is not professional advice, and it may contain errors or be out of date. We may change, suspend or discontinue any part of the Site at any time.

3. Accounts. [If you create an account, you are responsible for keeping your password confidential and for everything done under your account. Tell us promptly at CONTACT EMAIL if you suspect unauthorized use. We may suspend or close an account that violates these Terms, OR DELETE THIS SECTION IF THE SITE HAS NO ACCOUNTS]

4. Orders and payment. [When you place an order, you make an offer to buy; the order is accepted when we confirm it by email or ship it, and we may refuse or cancel an order for any reason (including an error in price or availability), refunding any payment. Prices are in U.S. dollars and exclude the sales and use tax (IVU) and shipping unless stated. Payment is processed by PAYMENT PROCESSOR, whose terms also apply; we do not store full card numbers. Shipping, delivery and risk of loss: DESCRIBE OR LINK TO THE SHIPPING POLICY. Returns and refunds: DESCRIBE OR LINK TO THE RETURN POLICY, subject to the consumer-protection law that applies to you, OR DELETE THIS SECTION IF THE SITE DOES NOT SELL ONLINE]

5. Acceptable use. You agree not to: use the Site for anything unlawful; try to gain unauthorized access to the Site, its servers or other users' data; copy, scrape or harvest content or data from the Site by automated means; introduce malware; impersonate anyone; post or send anything unlawful, defamatory, infringing or harmful; or interfere with the Site's operation. We may block or restrict access by anyone who violates this Section.

6. Our content. The Site and everything on it — text, images, logos, designs, software — belong to us or our licensors and are protected by copyright, trademark and other laws. You may view the Site and print pages for your own personal or internal business use. You may not otherwise copy, modify, distribute, sell or create derivative works from our content without our written permission. Our names and logos may not be used without our consent.

7. Your content. [If the Site allows you to post reviews, comments or other content, you keep ownership of it but grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce and distribute it in connection with the Site and our business. You are responsible for your content, confirm that you have the right to post it, and agree that we may remove any content at our discretion, OR DELETE THIS SECTION IF VISITORS CANNOT POST CONTENT]

8. Links and third-party services. The Site may link to other websites and use third-party services (payment, maps, social media, appointment booking). We do not control them and are not responsible for their content, policies or practices. Your dealings with them are governed by their terms.

9. Disclaimer. THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND UNINTERRUPTED OR ERROR-FREE OPERATION, TO THE FULLEST EXTENT THE LAW ALLOWS. [This disclaimer does not apply to products you buy from us, which are covered by the warranty, if any, that accompanies them and by the consumer-protection law that applies to you, OR DELETE]

10. Limitation of liability. TO THE FULLEST EXTENT THE LAW ALLOWS, WE AND OUR OWNERS, EMPLOYEES AND AGENTS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE, AND OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SITE IS LIMITED TO [THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AND ONE HUNDRED DOLLARS ($100) OR ONE HUNDRED DOLLARS ($100)]. Some jurisdictions do not allow certain exclusions or limitations, so some of these may not apply to you; in that case our liability is limited to the fullest extent the law allows.

11. Indemnity. You will indemnify us against claims, losses and costs (including reasonable attorney's fees) arising from your violation of these Terms, your content, or your misuse of the Site.

12. Governing law and disputes. These Terms are governed by the laws of the Commonwealth of Puerto Rico without regard to its conflict-of-laws rules, and by applicable federal law. [Any dispute relating to the Site or these Terms must be brought in the Court of First Instance of Puerto Rico, JUDICIAL REGION Part, or the United States District Court for the District of Puerto Rico, and you consent to their jurisdiction, except that either party may bring an individual claim in small-claims court, OR Any dispute relating to the Site or these Terms that we cannot resolve informally within thirty (30) days after you write to us will be resolved by binding arbitration before a single arbitrator under the consumer rules of the American Arbitration Association, on an individual basis and not as a class or representative action, except that either party may bring an individual claim in small-claims court; you may opt out of this arbitration clause by emailing us within thirty (30) days after you first accept these Terms]. Nothing in this Section limits the rights you have under the consumer-protection laws of Puerto Rico and the regulations of the Department of Consumer Affairs (DACO) that cannot be waived.

13. Changes. We may update these Terms by posting a new version on the Site with a new "last updated" date. Your continued use after a change means you accept it; material changes to terms that apply to accounts or orders will be notified by email or a notice on the Site before they take effect.

14. General. These Terms, with the Privacy Policy [and any order confirmation], are the entire agreement between you and us about the Site. If any provision is unenforceable, the rest stands. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor to our business. Notices to us go to [CONTACT EMAIL] or [BUSINESS MAILING ADDRESS]; notices to you go to the email you gave us. [For copyright infringement notices under the Digital Millennium Copyright Act, our designated agent is DMCA AGENT NAME AND CONTACT, OR DELETE]

15. Contact. Questions about these Terms: [BUSINESS NAME], [BUSINESS MAILING ADDRESS], [CONTACT EMAIL], [CONTACT PHONE].

INSTRUCTION SHEET

Website Terms of Use and Privacy Policy Kit

Every business website collects some information about its visitors — at a minimum the IP addresses and page views that web servers and analytics tools record, and usually names and emails from a contact form, newsletter or online store. Several states require a website that collects personal information to post a privacy policy with specific contents, and a growing number give residents rights to know, delete and opt out. A website also needs rules of use: who may use it, what visitors may not do, that the information is general, and how far the business's liability goes.

Document 1, the Terms of Use, sets those rules, with optional sections for accounts, online orders and visitor-posted content. Document 2, the Privacy Policy, tells visitors what you collect, why, with whom you share it, the cookies and analytics you use, and the rights they have, with an optional California addendum. Document 3, the Cookie Notice, is a short table for a cookie banner or footer link.

Use this kit if: you are a small business with an informational website or a modest online store, you collect visitor information through forms, analytics, email sign-ups or orders, and you want plain-language documents that satisfy the general privacy-notice and website rules that apply in Puerto Rico and to a site reachable from the mainland.

Use a different form, or an attorney, if: your business is regulated (health care providers and health apps, banks, lenders, insurers, schools, child-directed services), which have their own notice requirements; you sell to consumers in the European Union or United Kingdom (the GDPR requires more); your site is a marketplace, social platform, subscription service with automatic renewals, or app that collects precise location or biometrics; or your business is large enough that a state comprehensive privacy law applies to it in full (see Section 6) and you need data-protection assessments and vendor contracts.

• Work in Microsoft Word (or any program that opens .docx files). Every field appears in yellow highlight inside square brackets, for example [BUSINESS NAME]. Replace the whole bracket — including the brackets — with your information, and remove the highlight if you wish. Use Find and Replace for the business name, website address and contact email, which appear in all three documents.

• Some fields offer choices, written as "OPTION A" OR "OPTION B". Pick one, type that text in place of the entire bracket, and delete the alternatives. Several sections are entirely optional and end with "OR DELETE THIS SECTION": keep them only if they describe your site (accounts, online orders, visitor content).

• Tell the truth. A privacy policy is a promise to visitors, and the Federal Trade Commission and state attorneys general treat a false statement in it as a deceptive practice. Before completing Document 2, list the forms on your site, the tools installed on it (analytics, pixels, chat widgets, booking, payment) and the providers you send data to, and describe exactly those. Do not claim "we do not sell your information" if you run advertising pixels that a state law treats as a sale or sharing — choose the alternative text instead.

• Publish each document as its own page on the site, linked from the footer of every page, and link the Privacy Policy from every form that collects information. For an online store or accounts, add a checkbox at checkout or sign-up: "I agree to the Terms of Use and Privacy Policy," with links. Delete the "Contents of this kit" page and the cover page; they are not published.